Customer Care Agent

London, England, United Kingdom · Customer Care

Description

About Us

Gousto is a leading UK recipe box business that's disrupting the grocery market and challenging how we think about what we eat and what we waste.

We started as an idea at a kitchen table. Five years on, our recipes are being served on hundreds of thousands of kitchen tables each week – and our business is still growing rapidly!

Here are some of our achievements to date:

Since we began in 2012, we’ve built up an incredible team of passionate, visionary people who are driving the business forward in ways we’re really proud of. The dedication, tenacity, thought and care of our team is the foundation that Gousto is built on. We take ownership of our actions and empower others to do the same. Now, we’re looking for more like-minded people to join us and grow our business over the years to come.

About the Role

As a Customer Care Agent, your role is to be the first point of contact when a customer has a query regarding Gousto. This could be anything from helping them change their delivery frequency, to recommending a wine in the Marketplace, to liaising with our couriers on their behalf.

You'll be responsible for:

Requirements

Our team is full of motivated individuals who are passionate and confident when it comes to interacting with customers. We're looking for someone who'll fit in, and who ideally has some previous experience of working in customer care.

More specifics on skills required:

This is a full-time, 40 hour per week role, which will also involve working some weekends. We work 9am-8pm Mon-Fri and 10am-7pm Sat-Sun on a shift basis (so some early shifts and some later shifts).

Benefits

Equal opportunity

We are dedicated to equal opportunities in all areas of Gousto. We employ over 20 nationalities and believe it’s fundamental to represent both genders in all functions and levels. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of age, disability, gender, pregnancy and maternity, marital status, race, religion or sexual orientation.

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