Outbound Customer Sales Advisor

London, England, United Kingdom · Customer Care



A well-funded independent company, with ambitious plans to expand, Gousto is looking for a dedicated Customer Sales Ambassador to join our team. There’s never been a better time to join us, so if you enjoy working alongside smart thinkers, with extraordinary drive, passion and talent, then apply now!

Recipe box company, Gousto, is one of the most dynamic and fast-growing start-ups in the UK. On a mission to help families enjoy good food, we believe home cooking is important, so we’ve made it simple. We take the hassle out of planning, shopping and cooking, by delivering weekly meals with the ingredients and recipes ready to cook, so there’s no more ‘what’s for dinner’ panic.

We are on the hunt for a confident, outgoing and enthusiastic individual to join our newly formed team of Customer Sales Ambassadors based in our London offices. You will be the (virtual) face of Gousto, handling a combination of both outbound sales (75%) and inbound support contacts (25%), ensuring that world class service is delivered at all times. Using both your expert product knowledge and passion for Gousto you will be able to assist customers with any queries, ensuring they are truly satisfied and have everything they need to continue enjoying cooking delicious Gousto recipes.

Whilst making outbound sales calls, your focus will be on gaining valuable feedback from recent customers to help improve the service, whilst utilising your sales skills and product knowledge to encourage customers to continue using the service.

We are looking for someone who is excited by the opportunity to engage with our customers on a daily basis to both drive customer retention and keep your finger on the pulse of what is important to them. You will have a knack for finding solutions and delivering world class customer service.

This is an amazing opportunity to make a real difference by transforming conversations with customers into invaluable insights, identifying opportunities to further improve customer experience and drive real change.

With the help of our extensive training, you will also be able to confidently and efficiently handle both outbound and inbound contacts from customers during peak periods, providing quality advice and assistance on all things Gousto.

This is a full-time role working Monday-Friday - 10:30am - 7:30pm with the requirement of working alternate Saturdays, in which you will receive a weekday off in lieu.

The role will involve:



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