Customer Care Trainer

London, England, United Kingdom · Customer Care

Description

About us

Gousto is the UK’s leading recipe box company delivering precise ingredients, delicious recipes and a dollop of adventure to thousands of homes across the UK.

As one of Europe’s fastest growing independent companies, you’ll be part of an exciting, expanding team and trailblazing company.


Food and tech is at the heart of what we do. Using industry-leading technology, we’ve connected over 6 million people to delicious food so far. By 2025 we’ll have delivered 400 million delicious meals to dinner tables across the country... and we’re only just getting started.


Join us and let’s dream big and deliver bigger.

Unbox possibility.

Who you are


A customer service professional with 1+ years experience in the Customer Care or Contact Centre sector. You will be responsible for facilitating world class customer care for Gousto’s customer base to maximize customer retention; inspiring an in-house team to provide the very best customer experience. The Customer Care Trainer role sits within the Customer Care Team and reports directly to the Customer Solutions Manager. Their role is to educate our customer service teams both in London, Spalding and our home working teams, developing educational material and organising training sessions for new hires and existing team members. Ultimately, you will make sure our customer care agents develop their skills and knowledge in order to successfully address our customers needs.


What you’ll do

Requirements

Your skills


Extra skills we’d love

Benefits

Salary: £23,500 per annum + Benefits

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