Sales and Customer Care Team Leader

London, England, United Kingdom · Customer Care

Description

About us

Gousto is the UK’s leading recipe box company delivering precise ingredients, delicious recipes and a dollop of adventure to thousands of homes across the UK.

As one of Europe’s fastest growing independent companies, you’ll be part of an exciting, expanding team and trailblazing company.

Food and tech is at the heart of what we do. Using industry-leading technology, we’ve connected over 6 million people to delicious food so far. By 2025 we’ll have delivered 400 million delicious meals to dinner tables across the country... and we’re only just getting started.

Join us and let’s dream big and deliver bigger.

Unbox possibility.

Who you are

A contact centre leader with team management experience in a sales/customer service environment. You will be responsible for facilitating both world class customer care and managing re-engagement campaigns for Gousto’s customer base to maximise customer retention; inspiring in-house teams to provide the very best customer experience. Playing a key role by managing and developing both our Customer Ambassador & Subject Matter Expert teams, you will be a forward thinker, always looking at innovative ways to drive team performance. The Team Leader role sits within the Customer Care Management Team.

What you’ll do

Requirements

Extra skills we’d love

Benefits


Our Team

Equal opportunity is hugely important to us, across all areas of Gousto. Currently, in our team there are over 20 nationalities and it’s deeply important to us to have all genders represented in all functions and levels. We treat all individuals in a fair and equal manner and in accordance with the law regardless of age, disability, gender, pregnancy and maternity, marital status, race, religion or sexual orientation.

Our Culture

You’re a confident self-starter, able to juggle multiple projects in a dynamic, exciting and entrepreneurial environment. You’re initiative and a problem-solver with an eagle eye for detail. You’ll consistently go the extra mile to apply and achieve a high standard across everything you do.

Dream - Today’s good is tomorrow’s mediocre. We’re always looking for ways to improve Gousto, our team and ourselves.

Deliver - We understand where we can add the most value and obsess about making improvements every day.

Care - We can only achieve big things by working collaboratively. We respect different people’s skills, experience and points of view. We work as one team.

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