Head of Insight & Customer Strategy

London, England, United Kingdom · Proposition

Description

About us

Gousto is the UK’s leading recipe box company delivering precise ingredients, delicious recipes and a dollop of adventure to thousands of homes across the UK.

As one of Europe’s fastest growing independent companies, you’ll be part of an exciting, expanding team and trailblazing company.

Food and tech are at the heart of what we do. Using industry-leading technology, we’ve connected over 6 million people to delicious food so far. By 2025 we’ll have delivered 400 million delicious meals to dinner tables across the country... and we’re only just getting started.


Join us and let’s dream big and deliver bigger.


Who you are

We’re on the hunt for an experienced Head of Insight & Customer Strategy to join our Proposition team and help us create the best product & service for our ever-growing customer base. You’ll lead all Consumer & Customer planning, helping Gousto become even more customer obsessed-focused. You will be responsible for providing visionary leadership ensuring insight is at the heart of everything we do at Gousto, enabling us to step change the customer experience and become the UK’s favourite way to eat dinner.

You’ll have a natural curiosity about what makes people tick, be adept at interpreting data and trends, whilst being highly articulate to explain these insights to people across the business. You’ll be a natural influencer, as comfortable presenting to our Board and new joiners.

You will have strong experience with primary & secondary quantitative, and qualitative research in the consumer products and technology sectors, ideally in both agency & client roles, developing insights and bringing the implications into strategic business planning.

The successful candidate will have the experience and confidence to work in a fast-paced, ambiguous and data-hungry environment – someone who thrives on the excitement of a growth company and can support this with sound insights and strategic implications.

You’ll need to demonstrate how you push for the best at all times and are passionate about creating success through understanding and championing the customer. You'll have excellent communication skills to make your points head, and the ability to build effective relationships with colleagues at all levels across the organisation to embed a customer-first approach.

What you’ll do




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